Legal
Delete Your Account & Data
The Narrow by Woodside Education Pty Ltd gives you full control over your data. You can request permanent deletion of your account and all associated data at any time.
How to Delete Your Account
- Open The Narrow app on your device
- Go to Settings (tap your profile icon)
- Scroll down and tap Delete Account
- Confirm the deletion when prompted
Alternatively, you can request account deletion by emailing us:
Email support@thenarrow.appWhat Data Is Deleted
When you delete your account, the following data is permanently removed from our systems:
| Data Type | Action | Timeframe |
|---|---|---|
| Account information (email, username, profile photo) | Permanently Deleted | Within 30 days |
| Behavioural & progress data (streaks, habits, urges, relapses) | Permanently Deleted | Within 30 days |
| Reflections & journal entries | Permanently Deleted | Within 30 days |
| Accountability partner connections | Permanently Deleted | Within 30 days |
| Community posts & messages | Anonymised | Within 30 days |
| Payment & transaction records | Retained for legal compliance | Up to 7 years (tax/legal) |
Important
This action is permanent and cannot be undone. Once your account is deleted, your data cannot be recovered. Please cancel any active subscriptions before deleting your account.
Cancel Your Subscription First
Deleting your account does not automatically cancel your subscription. Please cancel your subscription before requesting deletion:
- iPhone/iPad: Settings → Apple ID → Subscriptions → The Narrow → Cancel
- Web: Log into your account at thenarrow.co and cancel in billing settings
Processing Time
Account deletion requests are processed within 30 days. You will receive a confirmation email once your data has been removed.
Questions?
If you have any questions about data deletion, contact us at support@thenarrow.app.
For full details on how we handle your data, see our Privacy Policy.
